Applications close 2 December 2024

The Operations Manager has primary responsibility for the day-to-day management of the building, its front-facing teams, and visitor experience. They ensure all users find the National Centre welcoming, hospitable, and fit for purpose. They play a key role in managing operations, such as service contracts, line managing our Programme and Facilities Coordinators, and supporting the Head of Operations in implementing our H&S policies. This role requires you to act as a First Aider and Fire Warden when covering Duty Management. Please let us know on your application if you have pre-existing qualifications. It also requires occasional manual handling and, on rare occasions, working at height. The role may require some maintenance input. We will provide training as a First Aider and Fire Warden to successful applicants as needed.

Main Responsibilities

Building Management

• Provide a welcoming, inclusive, safe and secure environment for building users and ensure building compliance and readiness.
• Manage maintenance with the Head of Operations and provide support in compliance areas such as building inspections and fire safety.
• Administer building and maintenance budget, managing purchasing for day-to-day repairs and maintenance, and other supplies.
• Support environmental policy implementation, promote recycling and energy efficiency and include environmental considerations in decisions.
• Manage building access systems.
• Provide basic IT support, onboarding and escalating issues to our external IT partner. Manage networking, phone, and VOIP systems on a day-to-day basis.

• Act as a Duty Manager, including opening and closing the building.

• Act as the senior responsible person/manager in the absence of the Head of Operations.

People Management and Customer Service

• Line Manage Programme & Facilities Coordinators, Including recruiting, induction, training and annual appraisals.
• Create staffing rotas for the Programme and Facilities Coordinators and ensure appropriate cover for front-of-house operations.

• Support events and productions.

• Supporting the management of contractors on site liaising for repairs and servicing were required. vpn
• Foster collaboration within Operations and across all programme teams.
• Plan and manage the front-of-house function for events, hires and in-house productions.
• Support the management of leased office workspaces and ensure tenants’ compliance with agreements and policies.

Health & Safety and Policies

• Be champion of health & safety and its practical application in all work areas and encourage a culture of responsibility for H&S throughout the organisation.
• Implement health and safety policies and perform health & safety inductions for all internal staff and contractors.
• Review and update risk assessments.
• Oversee accident and incident reports, ensuring tracking, monitoring, and reporting happen regularly.
• Act as Fire Warden, manage fire safety and organise fire warden and first aid training.
• Attend Health & Safety Committee meetings.

Other Duties

• Attend a range of internal and external meetings as required.
• Promote a commitment to the National Centre’s Equal Opportunities & Diversity policy, Disability & Reasonable Adjustments commitment and Code of Conduct, along with all other policies that contribute to the operating values and ethos of the organisation
• Such other duties (commensurate with the role) may, from time to time, be reasonably required.

PERSON SPECIFICATION

Experience

• A good operations background with at least three years of working experience.
• Experience within a customer-facing environment.
• Experience in line managing staff and creating rotas.
• Experience in administering budgets.

• A general understanding of relevant Health & Safety legislation.
• Experience within a customer-facing environment.
• Good ability to multi-task administration & organisational
• Practical, hands-on approach.

Skills

• Good administration & organisational skills.
• Good communication skills
• A general understanding of relevant health & safety legislation for a public building.
• A working knowledge of IT, including email, Windows, and Microsoft Office.
• Working knowledge of ticketing systems or CRM systems and payment systems or equivalent databases.

Personal attributes

• An interest in the arts and education.
• The ability to keep calm under pressure.
• A practical, hands-on approach coupled with a collaborative attitude.
• Understanding of and commitment to equal opportunities.
• Understanding of and commitment to environmental sustainability.

To apply for the position please fill out the Equal Opportunities Monitoring form and download the application form below.